Privacy Policy

1. Who we are

New Wave Concierge Ltd is a London-based private concierge service providing lifestyle, travel and business support across the UK. For the purposes of this Privacy Policy, New Wave Concierge Ltd is the data controller responsible for your personal information.

• Legal name: New Wave Concierge Ltd
• Company number: 17462351
• Registered in England and Wales
• Registered office address: 128 City Road, London, EC1V 2NX, United Kingdom.

2. Information we collect

We collect personal information that you provide to us directly, including:

• Full name
• Phone number / WhatsApp contact
• Email address
• Whether you are enquiring for yourself, your family, or an organisation
• Travel dates (arrival and departure)
• Number of guests
• Services you are interested in
• Approximate budget
• Any additional details, preferences or requirements you share

We may also collect information shared during the course of providing our services, including preferences, booking details and communications via WhatsApp, telephone and email.

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Arrange and coordinate services on your behalf
• Communicate with you about your requirements
• Maintain records of your preferences and bookings
• Provide ongoing support during your time in the UK
• Improve our services

4. Sharing your information

To provide our services, we may share your information with third-party suppliers, including hotels, transport providers, restaurants, venues, event organisers and other service providers. We only share the information necessary to arrange the specific services you have requested.

We do not sell your personal information to third parties.

5. Data retention

We retain your personal information for as long as necessary to provide our services and to comply with legal and regulatory obligations. You may request deletion of your information at any time, subject to any legal requirements to retain records.

6. Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent at any time
• Request transfer of your data to another party (data portability)

To exercise any of these rights, please contact us at hello@newwaveconcierge.com.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use analytics tools to understand how visitors use the site. These tools may use cookies to collect anonymised usage data. You can control cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@newwaveconcierge.com
• WhatsApp: +44 7440 060040
• Registered office address: 128 City Road, London, EC1V 2NX, United Kingdom.